Brain Injury Case Management and Support Services



Our Assessment Process

All new clients are introduced to an experienced Brain Injury Case Manager who is able to undertake a very in-depth assessment of their full range of needs. This process involves family members or friends as appropriate and we consider each client’s situation in detail. Following the assessment visit – or visits, occasionally – the Brain Injury Case Manager will be able to prepare a report which considers the client’s needs for Case Management, Support Work, care, ongoing rehabilitation or therapy. Estimated costings and timescales are included within the initial recommendations report. Most new clients are referred to us by Personal Injury Solicitors, although we do accept self-referrals or referrals from statutory services.

Brain Injury Case Management

We are fortunate to have had the opportunity to develop a team of experienced and committed professionals who love providing an excellent service to our clients. In just two years, we have expanded to the point that we are able to provide Brain Injury Case Managers who between them cover most of the East and West Midlands, as well as into South Yorkshire or towards North London and the Home Counties.

In order to provide the very best support and reassurance to our clients and their families, our service includes access to a 24-hour on call system for clients, family members and staff, 365 days per year. We believe that many of our clients are, or feel, extremely vulnerable and that this point of contact is an important part of what we do. Most other Case Management organisations do not offer this service.

In addition to this, for our most vulnerable clients and families we like to work using a co-case management approach, enabling the client to form a professional relationship with two named Brain Injury Case Managers (often at little, or no, additional cost to the client). Brain Injury Case Managers do have periods of leave for holidays, study and occasionally illness and we recognise that the nature of brain injury means that our clients sometimes find this difficult to cope with. In this way, we strive to ensure that the client always has a familiar person to contact, which can reduce his/her anxieties about change.

Trained Brain Injury Support Workers

If required, we are able to employ Support Workers on behalf of clients. We enjoy providing high levels of support and training to our support staff and believe that this enables us to ensure that turnover is low. We are also familiar with working with a range of other care providers or domiciliary care agencies if this is felt to be more appropriate for the individual client. Most of the training that members of our support staff undertake is provided in-house by people who understand exactly some of the challenges of working in this field, and we gladly extend those training opportunities to agency staff as well in order to ensure that support teams follow a consistent approach.

Training in Acquired Brain Injury

We are able to provide introductory training related to Traumatic Brain Injury to external bodies.

Please contact us for further details.

Manual Handling Risk Assessing and Manual Handling Training

We undertake Manual Handling Risk Assessments and Manual Handling Training on behalf of external agencies who are working with clients with acquired brain injuries, taking into consideration the particular complexities of working with clients whose behaviour and cognitive abilities may have an impact on safety during these activities.

Please contact us for further details.

Working with Independent Therapists

Effective brain injury rehabilitation requires a team approach.

We have forged networks with a wide range of highly skilled and experienced therapists, enabling us to identify exactly the right people to be involved with the client’s ongoing rehabilitation. We firmly believe in working in close partnership with multi-disciplinary teams and other agencies.

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